Responsible Gaming

For many people, gambling is an occasional leisure activity. However, gambling can become difficult to control and may cause harm if it begins to affect your finances, relationships, work, study, health or general wellbeing. Responsible gambling means understanding the risks, making deliberate choices and recognising when it may be time to pause or stop.

There is no guaranteed way to win, and past results do not predict future outcomes. Games are based on chance or other stated game mechanics, and losses can occur. Do not chase losses by increasing your bets or continuing to play in an attempt to recover money. Never gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses.

• Only gamble with money you can comfortably afford to lose.
• Decide how much time and money you will spend before you start.
• Keep gambling separate from everyday spending and household finances.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or drugs.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Never view gambling as an income source, investment or solution to financial difficulties.
• Do not try to win back money you have lost.
• Keep your account information private and do not allow other people to gamble using your account.
• Review your gambling activity regularly and act promptly if your play is becoming difficult to manage.

Planning ahead can make it easier to keep gambling within your chosen boundaries. Kingmaker Casino may provide account tools or processes that allow players to manage aspects of their activity. The availability, operation and terms of any control may vary. Review the information presented in your account and use the controls that are appropriate for you.

Money limits

Consider setting a deposit, spending or loss limit before you play. Choose an amount based on your personal budget, not on how much you hope to win. A limit should be treated as a firm boundary. If you reach it, stop gambling rather than increasing the amount. You may also wish to set a separate entertainment budget for each day, week or month.

Time limits

Set an amount of time for each session and take breaks. It can be helpful to use an alarm, keep track of how long you have been playing and avoid extended sessions. Gambling for longer than planned, skipping normal activities or losing track of time can be signs that your play needs attention.

Temporary breaks and account closure

If you want to take a break, stop gambling and use any available temporary suspension or account closure option. A break can provide time to review your habits without the pressure of continued play. If you have concerns about gambling, consider requesting a longer restriction or self-exclusion rather than relying only on willpower.

Account controls are not a substitute for professional support. If you believe gambling is causing harm, seek help as soon as possible. Do not open another account or use another person’s account to avoid a restriction. If you share a device or payment method, take steps to protect access and ask for help where needed.

Problem gambling can develop gradually, and a person may not recognise the impact at first. You do not need to wait for a serious crisis before seeking support. Consider taking a break and speaking with a qualified service if any of the following statements describe your experience:

• You spend more money or time gambling than you intended.
• You feel restless, irritable or anxious when you try to stop.
• You regularly think about gambling or plan your day around it.
• You chase losses or increase your bets to try to recover money.
• You hide or minimise your gambling from family, friends or other people.
• You borrow money, miss payments or use essential funds to gamble.
• Gambling is affecting your work, study, sleep, relationships or health.
• You feel guilt, shame, hopelessness or distress after gambling.
• You have tried to cut back or stop but have not been able to do so.
• Someone close to you has expressed concern about your gambling.

If you are concerned about someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to speak with a professional support service. Avoid lending money to cover gambling losses or taking responsibility for managing another adult’s gambling. Support is available for family members and friends as well as people who gamble.

If gambling is affecting you or someone you know, confidential help is available across Australia. Look for current information from recognised Australian gambling support services, your state or territory health service, or a qualified counsellor. These services can provide advice about reducing or stopping gambling, financial concerns, emotional wellbeing, self-exclusion and support for affected family members.

When seeking help, choose a service that is appropriate for your location and needs. You can ask about confidentiality, available counselling options, financial guidance and whether support is available by telephone, online or in person. If you are unsure where to begin, speak with a medical professional or a trusted person who can help you find an appropriate service.

If gambling has caused urgent financial stress, contact a recognised financial counselling service before taking out further credit or borrowing money. A financial counsellor may help you understand your options and plan next steps. Do not attempt to recover gambling losses through more gambling.

If you feel at immediate risk of harming yourself or another person, contact emergency services in Australia or attend the nearest hospital emergency department. Your safety comes first. Gambling support services are not a replacement for emergency assistance.

Our approach

Kingmaker Casino aims to provide clear responsible gaming information and encourage players to make informed decisions. We may apply account checks, restrictions or other measures where required by applicable rules and our operating processes. Players are responsible for providing accurate information, keeping account details secure and complying with applicable age and location requirements.

If you would like to discuss a break, account restriction or responsible gaming concern, use the support option available on the website. We will provide information about the relevant process where possible. Do not continue gambling while waiting for assistance if you believe you may be losing control.