Privacy Policy

The information handled by Kingmaker Casino depends on how a player uses the website and services. Some information is provided directly by the player, while other information is collected automatically when the website or account is used. We may also receive information from service providers that help us operate the website, process payments, verify identity or protect the platform.

Account and contact details

When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, username, password, contact details and account preferences. We may also keep records of communications with support, including questions, complaints, requests and information supplied to help resolve an issue.

Verification and security information

To help confirm identity, eligibility and account ownership, we may request verification documents or information. This can include documents showing identity, age or address, together with information needed for anti-fraud, account security and responsible service checks. Verification information is handled for appropriate operational, security and legal purposes.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment details on our behalf. We may not receive or retain all underlying card or banking information, but we may receive transaction references, status information and other details needed to reconcile payments, prevent misuse and provide account support.

Device, usage and cookie data

When a player uses the website, we may collect technical and usage information such as IP address, browser type, device details, operating system, language, general location information, pages viewed, access times, referring pages and interaction data. We may also use cookies, pixels or similar technologies to remember preferences, keep the website working, understand usage and support security.

Personal information is used for purposes connected with providing and managing casino services. The particular use depends on the type of information and the circumstances in which it was collected. We seek to use information fairly, transparently and only where there is a reasonable business, service, security or legal reason to do so.

• To create, maintain and administer player accounts.
• To provide website features, account services and customer support.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age, account ownership and eligibility where required.
• To detect, investigate and prevent fraud, scams, money laundering, account takeover, collusion and other misuse.
• To protect the website, systems, players and service providers from security threats.
• To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To investigate complaints, disputes, payment issues and suspected breaches of the website terms.
• To understand how the website is used, maintain performance and improve products, content and services.
• To send service messages, account notices, security alerts and other communications needed to administer an account.
• To send marketing communications where permitted and where the player has provided consent or another valid permission applies.

We may combine information from account activity, transactions, verification processes, device data and support interactions where this is reasonably necessary for the purposes described in this policy. We do not use personal information for unrelated purposes without a lawful basis or appropriate notice.

Service providers and disclosures

Kingmaker Casino may use trusted service providers to support hosting, technology, payment processing, identity verification, fraud prevention, communications, analytics, customer support and security. These providers may access information only as needed to perform their services and are expected to handle it appropriately. Information may also be disclosed where necessary to comply with a legal request, protect rights and safety, investigate suspected wrongdoing, enforce terms or support a transaction or business process.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling. Online services cannot be guaranteed to be completely secure, but we use reasonable administrative, technical and organisational measures to reduce risks such as unauthorised access, loss, misuse or disclosure.

Cookies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help keep a player signed in, remember settings, support security, measure performance and understand which areas of the website are useful. Some cookies may be placed by service providers working with the website. If a player does not want certain cookies, they can manage or block them through their browser settings. Disabling cookies may affect some website features, account functions or the way pages operate.

Marketing communications

Where marketing communications are sent, players can usually opt out by using the unsubscribe or preference option included in the message, or by contacting us. Choosing not to receive marketing does not stop essential service communications, such as security notices, transaction messages, account updates or information needed to provide the requested service. Players may also withdraw consent to marketing as described in the data rights section below.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Children and account eligibility

The services are intended for eligible adults. We do not knowingly invite children to create accounts or provide personal information for gambling purposes. If we become aware that information has been provided by a person who is not eligible to use the services, we may take steps to close the account and assess whether the information can be deleted, subject to any obligation to retain records.

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights may include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion where it is no longer needed, and withdrawing consent for marketing communications. Players may also ask questions about how information is used or raise a concern about privacy handling.

Making a data request

To exercise data rights, including access, correction or deletion of personal information, or to withdraw consent to marketing, contact support@kingmakercasino.wtf. Please explain the request clearly and include enough information for us to locate the relevant account. We may need to verify the requester’s identity or account ownership before responding. This helps protect personal information from unauthorised disclosure.

A request to delete information may not always result in immediate or complete deletion. For example, some records may need to be retained for a period required by law, to resolve a dispute, prevent fraud, protect security or establish, exercise or defend legal rights. Where deletion is not possible, we will aim to explain the relevant reason in general terms.

Keeping information accurate

Players should keep their account information accurate and notify us if important details change. Players can contact support@kingmakercasino.wtf to request a correction or update. We may ask for supporting information where needed, particularly where a change affects identity, payment security, account ownership or verification.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will apply when it is published on the website. Players should review this page periodically, particularly before providing new information or using new features. Continued use of the website after an update indicates that the revised policy has been noted.